Key Responsibilities:
- Develop and implement monitoring strategies and processes to ensure system performance and availability.
- Manage and oversee the technical monitoring team, providing guidance, training, and performance evaluations.
- Ensure timely detection, analysis, and resolution of system issues and performance bottlenecks.
- Collaborate with cross-functional teams to define monitoring requirements and integrate monitoring solutions with existing systems.
- Establish and enforce best practices for system monitoring, incident response, and data analysis.
- Lead incident investigations and post-incident reviews to identify root causes and prevent recurrence.
- Stay updated with industry trends and advancements in monitoring technologies and methodologies.